The other day, when I looked at some graphs, I noticed that their clock was way off. Investigating more, it was drifting at about 200 ms per day.
My first email got lost. Several days later I tried again and got through. I never heard what was wrong with their system. It had been upgraded to a commercial NTP server.
Here is a sample of that clock drifting.
Here is a glitch. The power supply died. After that was fixed, it was running without its local refclock for a while.
Here is a glitch. I don't know what happened.